Dear passengers, for your convenience in booking tickets, STC Russia Airlines affords you an opportunity of using the Internet for the following purposes:

1. Normal booking (service No.1) * of a passenger carriage with regular flights of the Airlines using the Internet (with subsequent payment in cash and receiving the ticket at Offices of the Airlines). This service is recommended to passengers who wish a guarantee of receiving a ticket on the standard paper form, however, do not have the possibility or do not want to pay for the carriage via the Internet.

2. Booking with electronic payment (service No. 2) * (i.e. when the carriage can be paid for using a bank card via the Internet). This service is recommended to passengers for whom it is convenient to pay for the carriage using the Internet and need a guarantee of receiving a ticket on the standard paper form. Besides, this service can be used on the flights where an electronic ticket cannot be made (e.g., restricted technical conditions in e-tickets processing at the airport of departure).

3. Obtaining an electronic ticket (service No. 2) ** This service significantly simplifies obtaining a ticket, saves your effort and time and prevents you from losing or leaving the ticket somewhere.

*ATTENTION: after using this service, you must receive the ticket itself at offices of the Airlines.

**ATTENTION: if the Airport of Departure does not have the check-in to a flight with electronic tickets for various reasons, the web site of the Airlines will discontinue (when the application form is being filled out) the procedure of making out the electronic ticket for such a flight.

Before you send the application for the provision of any of the above listed services filled out by you, please thoroughly read the terms set forth below:

1. Legal Relationships of the Parties

The parties to these legal relationships are:

Carrier – Federal State Unitary Enterprise STC Russia (hereinafter referred to as "Russia Airlines, we").

Legal address: 18/4, ul. Pilotov, St. Petersburg, 196210, the Russian Federation.

Passenger (hereinafter referred to as "Passenger, you") – any person of legal capacity under the legislation of the Russian Federation intending to enter into a contract of passenger carriage by air in the context of these Reservation Terms.

The terms "ticket reservation/booking" and "carriage reservation/booking" are identical in the text of this document.

According to article 105 of the RF Air Law and article 786 of the RF Civil Code, the fact of entering into a contract of Passenger's carriage by air shall be certified by a ticket (on a paper form or an e-ticket). In this connection, your and our joint actions of booking (including that with electronic payment) (services No. 1 and No. 2) preceding  the issue of the ticket on a paper form, consisting in:

A) providing to you information at this web site as to the routes of regular flights, date and time of departure, and types of rates;

B) your sending to us an electronic Application with the properties of carriage chosen by you; 

C) our reply to your e-mail address, providing your personal code certifying the possibility and the fact of reservation of the carriage requested by you, -

are the parties' intention to make a contract of carriage by air by means of making a ticket taking into account the terms previously agreed upon during this reservation.

In such a case, the moment when you receive the ticket on the paper form is considered as the moment of entering into the contract of carriage.

The prepared electronic ticket (service No.3) provided to you in the electronic form as a route receipt is the confirmation of the made contract of carriage and does not require any additional confirmation on the standard paper form.

In this connection, we kindly ask you first to read the terms of the contract of carriage

2. Electronic Ticket Reservation and Obtaining Procedure

A) Having read these Terms, Carriage Rates and the Contract of Passenger Carriage by air, you fill out and send an electronic Application.

B) You receive a personal code in a reply electronic message.

C) If you pay with a bank card using the Internet, make such payment.

D) If a paper air ticket is to be issued, you present the personal number of the order (PNR) at a time convenient for you in the place where the ticket is made, taking into account the time required for making out tickets as stated in clause 7 of these Terms, and get the ticket (if the ticket has not been paid for, you pay at the same time).

E) In case of obtaining an e-ticket, you receive by e-mal the route receipt confirming that an electronic ticket is made for you.

You may book a ticket no later than 72 hours before departure (according to the timetable).

3. Age-Related Peculiarities of Reservation and E-ticket Issue

Only persons of 18 years of age and older are entitled to reservation or execution of an electronic ticket. A person who books tickets may reserve a carriage for him/herself and for underage children accompanied by him/her. In such a case:

A) If a carriage is booked or an e-ticket executed for a baby (under 2 years of age) accompanied by an adult, no separate seat is provided to the baby. In such a case, the price of the flight for a baby who does not occupy a separate seat is:

• 10% of the rate applied for an adult passenger's flight on international flights, and
• free of charge, unless there are any special terms of applying such a rate, on domestic flights. 

B) If a carriage is booked or e-tickets are executed for two babies accompanied by one adult passenger, reservation must be made for one baby as for a baby (without a separate seat) and for the other – as for a passenger (with a separate seat). In such a case, the price of the flight for the second baby (who occupies a separate seat) is:

• 67% of the rate applied for an adult's flight (i.e., like for a child from 2 to 12 years old) on international flights, and
• 50% on domestic flights.

C) If a carriage is booked or e-tickets are executed for a child (from 2 to 12 years old), a separate seat is provided to the child. The price of a flight is:

• 67% of the rate applied for an adult's flight on international flights, and
• 50% on domestic flights.

D)  If a carriage is booked or e-tickets are executed for an adult passenger, including a child older than 12 years of age, a separate seat is provided to the passenger. The price of the flight is determined by the full amount of the chosen rate.

You may have a look at the air carriage rates here 

4. Provision of Special Meals

The Airlines can offer some extra services to you. An extra service that may be ordered using this web site is the provision of special meals. To order meals, you must check the type of meal selected by you in the form of the electronic Application for Carriage Reservation (or for carriage itself in case of obtaining an e-ticket). Special meals (if included in the Application) will be guaranteed, provided the order is placed no later than 24 hours before departure. Special meals may be provided to you on all regular flights, except for the following:

• St. Petersburg – Helsinki
• Helsinki – St. Petersburg 
• St. Petersburg – Moscow (Domodedovo, Vnukovo, Sheremetyevo)
• Moscow (Domodedovo, Vnukovo, Sheremetyevo) – St. Petersburg.

The system of ordering special meals is used solely for your convenience and will not entail an increase in the price of the air ticket. If you have not considered it necessary to order a special meal, you will be offered a meal from the ones available on board the plane (in such a case the choice of a meal type may be restricted). Other extra services may be ordered only if you get tickets from offices of FSUE STC Russia, the Carriage Sales Agency of FSUE STC Russia or from the office of the authorized agent of FSUE STC Russia.

5. Payment

Payment for a carriage in case of normal booking (service No. 1) is effected in cash at offices of FSUE STC Russia and the Carriage Sales Agency of FSUE STC Russia (Representatinos addresses).

Payment for a carriage providing for electronic transfer of money (services No. 2 and No. 3) is effected by a bank card in compliance with the Rules of Payment by Bank Cards of your Issuer Bank with the following peculiarities:

• if you pay with a bank card, an additional fee may be applied by the Bank to your payment in connection with the interactive payment mode;
• to minimize illegal use of bank cards, we reserve the right of requesting you to send us by fax or by mail a confirmation of your address or a copy of the plastic card.

STC Russia Airlines possesses the right of not issuing air tickets until payment has been effected in full.

Payment must be effected at the current rate as of the date of payment.

Should the Airlines receive information on any signs of fraud with your card (e.g., any data prejudicing the fact that operations with the bank card are made by the card owner him/herself, etc.), the STC Russia Airlines reserves the right of returning the money to the card, from which payment was effected. Information on return of payment will be sent to you within 48 hours from the moment of payment to your electronic address (and no later than 24 hours prior to the start of the ordered carriage). In such a case, payment for the booking must be effected at the office of the Airlines. The services related to electronic payment (services No. 2 and No. 3) are automatically replaced in such a situation by the "normal booking" service (service No.1). As this measure is aimed at ensuring the security of your money, we kindly ask you to show understanding.

6. Currency Conversion

At the web site the rate is given in the currency of the country of departure. Payment must be effected in Russian roubles according to the currency exchange rate of IATA (International Air Transport Association).

Attention! Dear passengers, if a currency other than Russian roubles is the currency of your bank card, your servicing bank will deduct a fee for currency conversion. The amount of payment for currency conversion is established by the Bank servicing your credit card. The said fees will be written off by the Bank from your account in excess of the ticket price. The said fees are not an income of the Airlines. The Airlines is not a party to legal relationships connected with conversion and does not bear any liability for it.

7. Paper Air Tickets Issue Procedure

You may obtain and get a ticket (services No. 1 and No. 2), i.e. enter into a contract of carriage:

• upon complete advance payment – at any time before the end of the check-in for a flight at the ticket office chosen by you;
• if no advance payment has been made – within 48 hours from the moment of reservation at the ticket office chosen by you. If the ticket has not been made out within the said time, the reservation will be automatically cancelled and the booked seat will be put on sale.

ATTENTION: Dear passengers, please note that the procedure of making out a ticket takes a certain time (normally 5 to 15 minutes). In this connection, we recommend that you obtain the ticket in advance before the check-in for the flight is over, taking into account the time required for issuing it. If you have chosen a city ticket office, the recommended time of getting the ticket is 5 hours before the departure of the flight according to the time-table. Check-in will take place on the basis of produced tickets only.

When getting the ticket, you must produce your personal identity documents. If you travel with children, you must produce documents certifying their age.

ATTENTION: Dear passengers, from the moment the ticket is issued the contract of carriage is considered as having been entered into, which endows you with certain rights and imposes certain obligations on you in accordance with the RF Air Law and other statutory acts. In this connection, prior to obtaining a ticket, please find out from an agent or representative of FSUE STC Russia all issues that are essential for you and get familiarized with the Carriage  Rules of FSUE STC Russia. The fact that you have received an air ticket means that you agree to and know about the terms of the carriage.

8. Peculiarities of Making out Electronic Air Tickets On-line 

(for Service No. 3)

An electronic air ticket may be made out on-line, provided the following conditions are met:

• a ticket can be electronically obtained on the direction chosen by you;
• complete advance payment for the carriage using a plastic card at the moment of the order. In case of  payment in cash, an electronic ticket cannot be obtained on-line.

If a sale receipt (*) is needed for the paid booking, one should apply to the Carriage Sales Agency of FSUE STC Russia in St. Petersburg within 24 hours from the moment of payment or get a duplicate of it within a month's time at the Carriage Sales Agency of FSUE STC Russia in St. Petersburg or at the office of the Airlines in Moscow. If it is impossible to apply to the said offices in Moscow or St. Petersburg, you may receive it by mail, applying to any of the offices and filing a respective application.

To obtain an electronic ticket, you must state the number of the personal identity  document. Such a document will have to be produced during the check-in for the flight.

A route receipt will be sent to your electronic address as a confirmation of the fact of acquisition of the electronic ticket. The route receipt contains complete information on the route, form and details of payment for the carriage in the same way as a paper ticket. We recommend you to print it and keep it with you throughout your flight.

If you have any questions about electronic ticket issuance, you may contact the nearest office of FSUE STC Russia or the Carriage Sales Agency of FSUE STC Russia (Representatinos addresses ).

Attention! An electronic air ticket, like a paper air ticket, is a document certifying a contract of air carriage between a passenger and the Airlines. The fact that you have received an electronic air ticket means that you agree to and know about the terms of the carriage.

* ATTENTION: for business trip reporting purposes, etc., we recommend you to keep the printed route receipt, the boarding pass and the sale receipt.

9. Procedure of Returning Air Tickets Booked or Acquired Using the Internet

An air ticket may be returned in compliance with the applicable rules of returning tickets of FSUE STC Russia Airlines.

To return a paper ticket acquired using the Internet, you must contact the office of FSUE STC Russia Airlines that issued the ticket.

If the ticket was paid for using a plastic card, you must fill out an "Application for Refund of Money Paid Using a Plastic Card via Internet" at the office of FSUE STC Russia Airlines.

To return an electronic ticket acquired using the Internet, you may contact any office of FSUE STC Russia Airlines and fill out an "Application for Refund of Money Paid Using a Plastic Card via Internet".

The said applications mean, among other things, your refusal of booking (in the case of service No. 2) or refusal of the contract of carriage (in the case of service No. 3).

Refund of the money to the plasic card is effected within 20 working days from the moment of making such an application.

10. Acceptance of the Terms and Restrictions

Having sent an electronic application, you accept the said Terms. You consider the information provided to you as sufficient. You agree that FSUE STC Russia reserves the right of changing, supplementing or deleting a part of the Terms at any time at its discretion. You must review the Terms from time to time for any changes made. Using the web site after changes have been made, you agree to accept such changes irrespective of whether you have got familiarized with them or not. If you do not agree to anything of the said Terms and Restrictions, you have the right not to use this web site for reserving a carriage.

11. Using the Web Site

The web site is provided on the "as is" basis. FSUE STC Russia does not bear any liability for the possibility of your access to or use of the site, or for any failures or interruptions in operation and, as a consequence, impossibility to complete reservation. FSUE STC Russia does not guarantee absence of harmful computer viruses in the Internet.

12. User's Obligations

You agree to bear the following obligations without restrictions. You must be older than 18. You assume financial liability for actions performed under your name or from your credit card. You guarantee that all information provided by you about you or your relatives is true and reliable. You agree that you are ready and have the possibility to receive to the address stated by you (in the process of using any Internet service dealt with here) any information related to the carriage ordered by you. The web site may not be used for speculative, false or fraudulent reservations. Distribution of threatening, slanderous, pornographic, political or racist materials or other illegal materials is prohibited. The content of the web site or any of its parts may not be changed, copied, transferred, distributed or licensed by you, except for the cases of copying information from the site for your personal non-profit purposes.  

13. Denial of Access

FSUE STC Russia reserves the right to deny access to the web site at any time without prior notice.

14. Liability of STC Russia Airlines

FSUE STC Russia will not be liable for any direct, consequential, special or any other damage inflicted by your access to the web site, including loss of profit or reputation, in the framework of contractual or civil liability (including any manifestations of negligence) or on other grounds.

15. Links to Web Sites of a Third Party

The web site may have links to web sites owned and managed by third parties. FSUE STC Russia bears no liability for information, materials or services contained in or accessible from such sites. Your access to and use of such sites shall be your liability.

16. Force Majeure

FSUE STC Russia will bear no liability for fulfilling reservation obligations in an event of force majeure. Such events include: interference of a government, wars, civil unrest, strikes, capture of hostages, acts of terrorism, fires, floods, accidents and economic factors that may have impact on Russia Airlines or on its suppliers.

17. Changes in the Web Site

FSUE STC Russia may change any part of the web site or its content, including routes, rate application rules, payment methods, etc.

18. Copyright Protection

All rights of copying and property rights related to the web site and its content are held by Russia Airlines. All materials published at the web site are owned by FSUE STC Russia and its assignees, unless it is especially stated that a third party holds a certain right.

19. Changing the Terms and Restrictions

FSUE STC Russia reserves the right of changing or updating these Terms and Restrictions of the web site use without notifying the User beforehand. The current version of the Terms and Restrictions will be shown at the site from the moment such changes take effect. You accept the changes, if you continue to use the service offered.

20. Applicable Law

The Terms and Restrictions have been made up and must be interpreted in compliance with the current Legislation of the Russian Federation.